This is really silly — we ordered a Luna controller on Black Friday because it was on sale, with the idea of it being a gift for when Anya finishes school for the half. I specifically did not associate the controller with our account. Today, we noticed that the “free trial” had already been activated.

Trying to talk to Amazon didn’t really go anywhere — I couldn’t even get the fellow to understand why automatically starting a free trial (before the item actually even arrives) during a gift-giving season where people are generally buying something weeks before it would be opened was problematic. Evidently there’s no such thing as a Luna controller plus 30 days Luna+ bundle — there’s a controller and a free trial. And the free trial starts when you place your order — not when you get the controller, not when you start using it. Ultimately, they say you’ve got to call back during M-F 9-5 kind of hours when someone from Luna is available.

Not something I’m available to deal with today, but a very odd practice for a company that size. Like no one thought through the logic on this one?!? Buy it on Black Friday, 30 days later is December 27th. So people getting Christmas gifts have three days to check it out?

If they’re offering a free trial to anyone who signs up, why bundle it with the controller??? I could have gotten the controller and just signed up for the trial the day the present would be given.