Anyone who has mis-addressed a message or hit ctrl-enter and prematurely sent, well, some of a message has probably found the message “recall” option. Unfortunately, “recall” depends on the recipient having “Automatically process requests and responses to meeting requests and polls” enabled, cannot recall the message if the recipient has a rule that moves the message out of their inbox, and doesn’t work if the recipient isn’t using Exchange. Many times, your attempt to recall a message yields another message like this:

Which is better than someone thinking I meant to send them half of a thought that stopped mid-sentence. But it’s not what I expected. You can, however, configure Outlook to delay sending messages … allowing you a little time to cancel the message.

Outlook Client:

On the ribbon bar, click “File”. On the ‘Account Information’ screen, click “Manage Rules & Alerts”

Click “New Rule…”

In the new rule wizard, select “Apply rule on messages I send”

Do not select any conditions – just click “Next”.

You will see a warning that the rule will be applied to all messages you send – click “Yes”.

Click the check-box before “defer delivery by a number of minutes”, then in the text below click the hyperlinked ‘a number of minutes’ and enter the number of minutes you want to delay sending messages. Use a small number – if you close Outlook before the message is sent, it will not be sent until you re-open Outlook! (Plus it’s confusing if you’re on a call with someone, tell them you are sending them something, and it doesn’t actually send for fifteen minutes). Click ‘Next’ to continue.

Give your rule a descriptive name, then click “Finish”.

You will be warned that the rule will only run if Outlook is running – click OK. If you routinely use Outlook on two different computers, you’ll need to create this rule on both computers.

Now when you send a message, you will see a counter next to “Outbox”. The message will sit there for the time you specified, then it will be sent. Once the message is sent, the counter will disappear.

If you want to stop the message from being sent, click on “Outbox”.

Right-click on the message – you can select “Move” and move the message back to your “Drafts” folder or you can delete it.

Outlook Web:

Click the “Settings” gear in the upper right-hand corner of your screen.

Click on “Mail” to display the mail-related settings.

Expand “Automatic processing” and click on “Undo send”

Click the radio button to select “Let me cancel messages I’ve sent for:” then click the drop-down to select how long sending will be delayed. Pending messages won’t be sent if you close your browser or put your computer to sleep – they’ll still be there when you open Outlook again. Click save.

Now when you send a message, it will be deferred in your “Drafts” folder for the selected time period. While the message is deferred, you will see a “Cancel send” option in the upper right-hand corner of your Outlook Web screen. If you don’t want to send the message, just click “Cancel send”.

The message will be opened to allow you to continue editing it. You can save it as a draft or discard it as well.

Sometimes it is easier to take a few minutes, get everyone together, and talk about something. Switching from an e-mail thread to a meeting invitation, though, means you’ve got to copy/paste all of the recipients and provide a message summary so attendees have a clue about what you want to meet. Did you know that you can reply to a message with a meeting request? All message recipients are included in the invitation, and the message content is copied into the meeting request.

Web Mail:

Click the drop-down next to reply and select “Reply all by meeting”

A new meeting request will be constructed – complete with attendees (addresses in he ‘to’ line become required attendees, cc’s become optional attendees), a meeting subject, and the entire e-mail thread in the meeting body.

Outlook:

In Outlook, click on the “Meeting” button in the ‘Home” ribbon bar.

Again, a meeting request is created with attendees, subject, and message content.

Anything you can do in a manually created meeting request can be done here – if you want to add a Teams meeting space or set up recurrence … this is a normal meeting request, it’s just got a lot of information pre-populated.

In one of my prior jobs, I worked in Boston. I had colleagues in Hawai’i. Scheduling a meeting was a mental undertaking – 8AM in Honolulu is 1PM in Boston (and I had to count through Alaska, the west coast, the mountains, the next one over, and then me all.the.time). Beyond the time wasted figuring out what time it is elsewhere … you forget to think about it when you’re in a hurry. I’d book the guys in Hawai’i for mid-morning meetings at dark-o-clock, and the guys in Hawai’i would schedule mid-afternoon meetings that were 8PM for me. The Outlook calendar can show two time zones concurrently – both reminding you that time zones are a ‘thing’ and quickly showing you what time it is over there.

Click “File” on the ribbon bar

Select “Options”

Select “Calendar” from the left-hand navigation bar. Scroll down and find the ‘Time Zones’ section. Check the box to ‘show a second time zone’, and select that other time zone. I add a label both to my time zone and the secondary one. Click OK. If you have the monthly update channel, you’ll be able to select a third time zone too.

Now check out your calendar:

You can! Of course, you don’t want to ignore important conversations; but we’ve all been accidentally included on message (or been caught up in the dreaded reply-all blizzard) and been inundated with messages that really can be ignored.

Within the Outlook client, click on one of the messages. On the left-hand side of the ‘Home’ ribbon, click “Ignore”

Or from within the message, “Ignore” appears on the left-hand side of the “Message” ribbon bar.

If you haven’t previously selected “Don’t show this message again”, you will see a warning that the entire conversation and all future messages will be moved to “Deleted Items” … click “Ignore Conversation”

If you change your mind, all of those messages are in “Deleted Items” and you can easily move them back.

If someone changes the message subject, those messages become a new thread that you’d need to ignore again. When you’ve been erroneously included on some message, the subject rarely changes … but I usually have to block five or six different threads in reply-all blizzards.