Companies for whom I have worked have blown many millions of dollars on knee-jerk reactions to bad situations. Some of the biggest expenses never even addressed the problem at hand — but the business directive was essentially that we had a big problem and needed to be seen spending money “fixing it” even if a more nuanced study of the situation and solution showed a complete disconnect. No one outside the company could even see the details of Project CYA, and everyone inside the company was complicit in perpetrating the belief that Project CYA did whatever you needed it to do today.

I appreciate the need to do something immediately, but it seems more sensible to me that the immediate action be a stop-gap solution to provide time for a more thorough review of the situation. One of the most egregious examples was a situation where an employee was terminated under bad circumstances, drove over to one of our retail stores, and asked to borrow the logged on computer of a sales guy. Who let him use it. The guy then proceeded to credit thousands of dollars to his friends’ accounts. We spent a year and quite a bit of money implementing an identity management system — one that had many benefits, but didn’t stop an employee from letting someone else use their already logged on terminal whilst they went back and grabbed a cup of coffee. My proposal was a termination alert & photo e-mailed to all employees working within X miles of the terminated employee’s location code be sent for a few weeks while options (beyond the obvious “don’t let anyone use your logged on terminal – log off & let them go in under their ID) were explored. It would have taken a day of coding, but we already have each employee’s photograph in the security system for ID badges, a feed of terminated employees, and a work address for all employees. Sure, not everyone is going to read the message right away … but someone in the store is apt to have read it in the two hours between the guy’s manager bringing him in for the unhappy talk and the guy’s arrival at the retail store.

Reliance on knee-jerk solutions was the biggest fault I saw in George W Bush’s governance — the “trust my gut” and “go with my instincts” methodology. Without the hubris to come along later and analyze how those instinctive decisions worked out.

Trump makes George W seem positively restrained and self-aware. Beyond his constant self-aggrandizing, self-serving tax and regulation policies, and middle school bully approach to inter-social relationships … I cannot fathom how this man will lurch from manufactured crisis (the Iranians gave us the finger!?!) to manufactured crisis (Some world leader won’t meet me on the tarmac, I’m going home) to real crisis (Russia invades the Eastern Bloc, Pakistan and India decide to nuke each other, manufacturing continues to collapse even after illegal duties are slapped on everything brought into this country, Iraqis object to our plundering their oilfields and a whole host of other countries who fear the same thing join their defense against us).